Responsible Gaming

Observe: Responsible gaming means making informed, balanced choices so gambling stays entertainment, not a source of harm. Expand: Players need clear tools, transparent limits, and fast access to confidential help. Reflect: On jackpoty-casino at jackpoty-casino-ca.com, we provide practical controls, guidance, and support so you can set boundaries, recognize risks early, and pause or stop whenever needed. Our team is trained to assist respectfully, discreetly, and in line with Canadian expectations for safer play.

Legal note (CA): You must be of legal age to gamble (19+ in most provinces/territories; 18+ in AB, MB, QC). This page is informational and does not override any provincial requirements or programs. jackpoty-casino is operated by Dama N.V., Scharlooweg 39, Willemstad, Curaçao, under license OGL/2023/174/0082 (Curaçao GCB). We are not affiliated with Canadian provincial Crown operators.

Risk Awareness

Observe: Some play patterns can signal elevated risk. Expand: Early recognition helps prevent harm. Reflect: Use these indicators and the self-check to decide if you should apply limits, take a break, or seek help.

Common signs

• Frequent or escalating bets; chasing losses after a bad session
• Thinking about gambling when doing other tasks; neglecting work or studies
• Spending more time or money than planned; hiding play from others
• Using gambling to manage stress, anxiety, or mood
• Borrowing to gamble; using multiple payment methods after declines
• Irritability when unable to play; failed attempts to cut back

Quick self-check (answer Yes/No)

• I often gamble longer or spend more than I intended.
• I gamble to escape problems or difficult emotions.
• I have chased losses or tried to win back quickly after losing.
• Friends/family have expressed concern about my gambling.
• I have borrowed money or sold items to fund gambling.
• I have tried and failed to reduce or stop.
• Gambling has affected my sleep, work, studies, or relationships.

If you answered "Yes" to two or more, consider setting stricter limits, taking a Time‑Out, or contacting the support resources below.

Limits & Tools

Observe: Limits reduce risk by setting clear boundaries. Expand: You control amounts and time; we enforce the rules. Reflect: Set conservative limits and review them regularly.

Deposit limits (daily/weekly/monthly)

1. Go to: My Account > Responsible Gaming > Limits.
2. Select Deposit Limit and choose a period: Daily, Weekly, or Monthly.
3. Enter a maximum amount (e.g., Daily: 50 CAD; Weekly: 150 CAD; Monthly: 400 CAD).
4. Confirm to activate. Reductions take effect immediately; increases may be subject to a 24-hour cooling‑off period.

Time spent controls (session timer)

1. My Account > Responsible Gaming > Session Control.
2. Set a session reminder (e.g., every 30, 45, or 60 minutes).
3. When notified, you can log out or continue after acknowledging the reminder.

Short breaks (Time‑Out 24-72 hours)

1. My Account > Responsible Gaming > Time‑Out.
2. Choose duration: 24, 48, or 72 hours; optionally add a note to support.
3. Confirm. You will be logged out and cannot deposit or play until it expires.

Note: Tools may prompt verification. If you cannot access a control, contact support for manual assistance.

Self-Exclusion

Observe: Self-exclusion is for when you need a firm stop. Expand: It blocks access for a set period and cannot be overridden. Reflect: Choose a period that realistically protects you.

How to self-exclude

1. My Account > Responsible Gaming > Self‑Exclusion.
2. Select a period: 6 months, 1 year, 3 years, 5 years, or Lifetime.
3. Read the summary of consequences and check the confirmation box.
4. Confirm with 2‑step verification (email/SMS). You will be logged out immediately.

What happens during self-exclusion

• Login, deposits, and play are blocked; marketing communications are ceased within a reasonable timeframe.
• Any pending bonuses are cancelled. Real‑money balance can be withdrawn upon written request, subject to KYC/AML and our Terms; fees/promotions do not apply.
• Self‑exclusion cannot be lifted early. Lifetime exclusions are permanent.

Important for CA players: Provincial self‑exclusion programs (e.g., Ontario My PlayBreak, BC Game Break) apply only to those regulated platforms. Your jackpoty-casino self‑exclusion is separate and only for jackpoty-casino at jackpoty-casino-ca.com. For help choosing the right option, see Support Resources below.

Support Resources

Observe: Prompt access to confidential help is essential. Expand: Canada offers bilingual, 24/7 services; international organizations add extra coverage. Reflect: Use the service that best fits your location and language.

Local support (Canada)

• Canada-wide (US/Canada network): 1-800-522-4700 (24/7). Languages: English; French and other languages via interpreter. Confidential.
• Ontario - ConnexOntario: 1-866-531-2600 (24/7), chat available. Languages: English/French; interpreter access for many languages.
• British Columbia - BC Gambling Support Line: 1-888-795-6111 (24/7). Languages: English; interpreter services available.
• Alberta - AHS Addiction Helpline: 1-866-332-2322 (24/7). Languages: English; interpreter access available.
• Saskatchewan - Problem Gambling Helpline: 1-800-306-6789 (24/7). Languages: English; referral to local services.
• Manitoba - MB Problem Gambling Helpline: 1-800-463-1554 (24/7). Languages: English; French support available.
• Québec - Jeu: aide et référence: 1-800-461-0140 (24/7). Languages: French/English.
• Nova Scotia - Problem Gambling Help Line: 1-888-347-8888 (24/7). Languages: English; local referral.

In immediate crisis, Canada's 988 Suicide Crisis Helpline is available 24/7.

International support organizations

Self-exclusion schemes (reference)

• Canada (provincial): Ontario My PlayBreak (iGaming Ontario); BC Game Break (BCLC); Alberta Self‑Exclusion (AGLC); Manitoba Voluntary Self‑Exclusion; Québec Loto‑Québec Self‑Exclusion; Atlantic Lottery Self‑Exclusion. Applies only to those platforms.
• UK: GamStop (remote gambling) - gamstop.co.uk
• Spain: RGIAJ national registry - ordenacionjuego.es

Blocking tools and device controls

• Gamban (paid) - blocks gambling sites/apps across devices
• BetBlocker (free) - device-wide blocking with schedule options
• OS-level tools: Use Screen Time (iOS), Digital Wellbeing (Android), or third‑party DNS filters to restrict access

Confidentiality: Contacts you make with the organizations above are independent and confidential. jackpoty-casino will handle your requests privately and in accordance with our Privacy Policy.

Help for Family

Observe: Loved ones may see harm first. Expand: Supportive, non‑judgmental dialogue helps engagement. Reflect: Use specialist services for guidance and self‑care.

How to start the conversation

• Choose a calm time; focus on concerns and impacts, not blame.
• Use "I" statements (e.g., "I'm worried about your stress and finances").
• Offer practical steps: limits, Time‑Out, self‑exclusion, contacting a helpline.
• Set boundaries around shared finances and access to devices.

Family resources

• Gam‑Anon (support for family/friends): gam-anon.org - meeting finder and materials
• Gambling Therapy - Friends & Family forums and live support: gamblingtherapy.org
• Counselling: Ask provincial helplines for free or low‑cost local family counselling.

Next steps: If safety is at risk, contact 988 (Canada) or local emergency services. For ongoing support, speak with a licensed psychotherapist (CBT, motivational interviewing are evidence‑based for gambling).

Operator's Commitment

Observe: Certain patterns indicate elevated risk. Expand: We monitor for "markers of harm" while respecting privacy. Reflect: We will intervene proportionately to protect you.

Risk checks and actions

• Behavioral monitoring: Rapid deposit escalation, frequent failed deposits, chasing losses, extended sessions, multiple payment sources, overnight play patterns.
• Automated nudges: On‑site reminders about limits, spend/time summaries, and safer‑play tips.
• Proactive contact: If multiple risk markers persist, our team may reach out by in‑account message or email to discuss tools (limits, Time‑Out, self‑exclusion).
• Protective measures: We may apply or tighten limits, freeze bonuses, or suspend the account where harm is suspected, in line with our Terms and applicable laws.
• Data handling: Reviews use account‑level data only and follow our Privacy Policy; decisions are documented and reviewable on request.

Note: Age verification is mandatory. Underage accounts are closed and any activity voided.

Updates

Observe: RG practices evolve. Expand: We will communicate material changes clearly. Reflect: You will always have access to the latest version before changes take effect.

• Notifications: Email to your registered address; in‑site banners/notices at login; updates on this page.
• Effective dates: Material changes state an effective date; non‑material clarifications apply upon publication.

Last updated: 2025-10-27

Contact & Feedback

Observe: You may need fast, private assistance. Expand: Where direct phone/email are not publicly listed, use secure channels. Reflect: We will route your request to our Responsible Gaming team promptly.

• Website: https://jackpoty-casino-ca.com (navigate to Support or use the form below)
• Live chat: Available from your account (recommended for urgent RG requests)
• Email: Not publicly specified; submit via the form to receive a ticketed email response
• Phone: Not publicly specified; request a callback via the form or live chat

Responsible Gaming Request

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Topic
Set/Change Limits Time‑Out (24-72h) Self‑Exclusion (6 months-lifetime) Responsible Gaming Advice RG Data/Decision Review
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If you cannot access your account, use live chat from the homepage or the Support section to request RG assistance. For urgent emotional support, contact a helpline listed above.