Terms & Conditions

These Terms govern your relationship with the operator of jackpoty-casino at https://jackpoty-casino-ca.com and your use of the services offered on this website. Effective date: 27 October 2025.

Definitions

OBSERVE: Users require clear, consistent terminology to understand rights and obligations.

EXPAND: Terms must cover parties, funds, gameplay, bonuses, and compliance concepts used across sections.

REFLECT: The following definitions apply throughout these Terms:

Operator: Dama N.V., a public limited company (N.V.) registered in Curaçao under No. 152125 with registered office at Scharlooweg 39, Willemstad, Curaçao, operating jackpoty-casino for the CA site.
Website: The online platform accessible at https://jackpoty-casino-ca.com, including subpages and the "Cashier".
User/Player/You: A natural person who creates an account or uses the Website.
Account: A personal, single-user registration used to access services, deposit funds, place wagers, and withdraw winnings.
Game(s): Online casino games (e.g., slots, live dealer, table games) supplied by licensed providers integrated into the Website.
Bet/Wager: A stake placed on or within a Game, including a spin, hand, round, or equivalent event.
Real Money Balance: Cash funds deposited by you and any associated winnings.
Bonus/Promotion: Any non-cash incentive (e.g., bonus funds, free spins) subject to specific terms, including wagering requirements and time limits.
Wagering Requirements: The amount to be wagered using eligible funds before bonus-related winnings or bonuses can be withdrawn.
KYC: Know-Your-Customer verification including identity, age, address, payment ownership, and source of funds checks.
Malfunction: A technical failure of a Game, system, or network that voids affected bets or rounds.
Prohibited Jurisdiction: Any jurisdiction where use of the Website is unlawful (including Ontario, CA) or where the Operator has imposed restrictions.

Account Registration

OBSERVE: Canadian use requires age verification, single-account control, and KYC/AML compliance.

EXPAND: Provincial age thresholds, prohibited jurisdictions (including Ontario), and secure credential obligations must be explicit.

REFLECT: Registration and verification conditions:

Eligibility and Age: You must be at least the legal age for gambling in your province/territory (19+, except 18+ in AB, MB, and QC). Access from Ontario is prohibited. You confirm you are not in a Prohibited Jurisdiction and that offshore online gambling is lawful for you.
Single Account: One Account per person, household, IP, and device. Duplicate accounts may be closed and winnings voided.
Accurate Information: You must provide complete and accurate details and keep them updated.
Verification (KYC): We may request government ID, proof of address, selfies/biometric checks, payment method ownership proof, and source-of-funds/source-of-wealth evidence. Failure to pass KYC may lead to suspension, cancellation of bonuses, and return of any remaining Real Money Balance (subject to AML checks and applicable deductions).
Credentials: Keep your password confidential; you are responsible for all activity under your Account. Use strong passwords and enable available security features.
Geo-Compliance: We may use IP and geolocation checks. Use of VPNs/proxies to circumvent restrictions is prohibited and may result in closure and forfeiture as permitted by law.
Responsible Play: You may set deposit/loss limits, time-outs, or request self-exclusion via the Website. We may implement cooling-off measures in our discretion.

Betting & Gameplay Rules

OBSERVE: Clear rules on placing, modifying, and canceling bets; conduct standards for live games and chats.

EXPAND: Game provider rules, technical malfunctions, and fair-play obligations influence settlement.

REFLECT: Gameplay conditions:

Placing Bets: Bets are placed by selecting stake options within a Game and confirming. Minimum/maximum stakes vary by Game and provider and are displayed in-game.
Acceptance and Finality: Once accepted by our servers or the provider, bets cannot be canceled or modified. In-progress live rounds stand as recorded in system logs.
Game Rules: Each Game's rules, paytables, RTP, and features are provided in the Game interface and govern outcomes.
Malfunctions: In case of malfunction, the affected bet/round is void and the stake may be returned. If a round outcome is recorded by provider logs, we will settle according to those authoritative records.
Connectivity: Your internet/device performance may affect play. Disconnections do not obligate us to refund settled bets; unfinished rounds may resume or be settled per provider logs.
Fair Play: Cheating, collusion, use of bots/scripts, advantage play exploiting obvious errors, or multi-accounting is prohibited. We may withhold or void winnings and close accounts where abuse is detected.
Live Chat Conduct: No harassment, hate speech, spam, or solicitation. Do not share personal or payment data. We may mute/remove users or suspend Accounts for violations.

Bonus Terms

OBSERVE: Players must understand activation, wagering, time limits, game contribution, and abuse restrictions.

EXPAND: Promotions vary by offer; combining bonuses can distort risk; clarity on ineligible play is required.

REFLECT: General promotional framework (subject to each offer's specific terms):

Activation: Bonuses require opt-in or a code and may require a qualifying deposit. Eligibility may be limited by region, payment method, or account status.
Wagering: Bonus funds and related winnings are locked until wagering requirements are fulfilled within the stated timeframe. Contribution rates vary; many table, live, or low-volatility strategies may count at reduced rates or be excluded.
Time Limits: Bonuses and free spins expire if not used or wagered within the promotional period specified on the offer page or in the Cashier.
Maximum Stakes/Win Caps: Stake caps per spin/round and maximum convertible winnings may apply during wagering. Breach can void the bonus and related winnings.
Prohibited Actions: Irregular play includes, by way of example, low-risk betting, hedge betting, bonus stacking, delaying bonus rounds (including from free spins) to a later time, using multiple accounts, or depositing/withdrawing in a manner designed to abuse a promotion.
Combining Offers: Promotions cannot be combined unless expressly permitted. The most recent active offer typically supersedes prior ones.
Withdrawal During Wagering: Requesting withdrawal before completing wagering may forfeit the bonus and associated winnings; cash balance remains subject to fees/verification.
Specific Terms: Each promotion has its own terms posted in the promotion page/Cashier, which prevail over these general rules in case of conflict.

Payments & Withdrawals

OBSERVE: Multiple funding methods (cards, e-wallets, bank transfer, crypto), KYC/AML checks, limits, and processing times must be clear.

EXPAND: Ownership verification, currency/exchange, refund policy, and bonus implications are required to prevent abuse.

REFLECT: Financial operations conditions:

Methods: We may make available payment cards, e-wallets, bank transfers, and approved cryptocurrencies. Availability varies by location and KYC status.
Ownership: All deposits/withdrawals must be made using payment instruments in your name. Third-party payments are prohibited.
CAD and Exchange: Accounts are operated in CAD where supported. If a method settles in another currency (including crypto), conversion is performed at the rate used by our processor at the time; network and conversion fees may apply.
Processing Times: Deposits are usually instant. Withdrawals are processed after KYC and security checks, typically within 0-72 hours; additional bank/e-wallet/blockchain times vary. Large withdrawals may be paid in installments.
Limits and Fees: Per-transaction/daily/weekly/monthly limits apply and are shown in the Cashier. We may charge reasonable processing fees; third-party fees (bank, wallet, blockchain) may apply and are not refundable.
AML/CTF: We may request source-of-funds/wealth documents and may hold or return funds if legal or regulatory obligations require. Suspicious activity may be reported to relevant authorities.
Chargebacks: Chargebacks or payment disputes may lead to Account suspension, recovery of costs, and forfeiture of bonuses/winnings.
Refunds and Reversals: Deposits are final once used for wagering. Unused deposits may be refunded at our discretion to the original method; any bonuses tied to refunded deposits are canceled and related winnings voided.
Crypto Specific: Ensure accurate wallet addresses and networks. We are not responsible for funds sent to incorrect addresses or unsupported networks. Volatility may affect credited value; on-chain fees are borne by you.
Taxes: You are responsible for reporting and paying any applicable taxes on your winnings under Canadian law.

Limitation of Liability

OBSERVE: Users need assurance of fair operations and clarity on risk allocation.

EXPAND: Exclusions for technical issues and indirect losses must be balanced with consumer rights.

REFLECT: Liability allocation:

Fairness: Games are provided by licensed suppliers, and results are determined by random number generation or live-dealer rules as applicable. Settlements follow provider logs and published game rules.
No Warranty: The Website is provided "as is." We do not warrant uninterrupted, error-free operation or compatibility with your devices.
Technical Issues: We are not liable for interruptions caused by internet/network failures, disconnections, latency, or device malfunctions. Malfunction voids affected bets only.
Maximum Liability: To the extent permitted by law, our total liability for any claim relating to a specific bet or transaction shall not exceed the amount of the stake or the amount of the transaction from which the claim arises.
No Indirect Damages: We are not liable for indirect, incidental, special, punitive, or consequential damages, loss of data, profits, or opportunity.
Consumer Rights: Nothing in these Terms excludes any non-waivable statutory rights under applicable Canadian consumer protection laws.

Intellectual Property Rights

OBSERVE: Protect site content, trademarks, and software.

EXPAND: Users need clarity on permitted personal use and prohibited exploitation.

REFLECT: IP provisions:

Ownership: All content, code, logos, trademarks, trade names, Game assets, and software on jackpoty-casino-ca.com are owned by or licensed to the Operator and protected by copyright and other IP laws.
License: We grant you a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial entertainment.
Restrictions: Copying, modifying, reverse engineering, distributing, framing, scraping, or creating derivative works is prohibited without prior written permission.
Third-Party Marks: Third-party names and marks remain their owners' property and are used under license or fair use.

Privacy & Data Protection

OBSERVE: Users must know data is processed per a posted policy and applicable Canadian law.

EXPAND: Cross-border transfers and PIPEDA principles are relevant for CA users.

REFLECT: Your personal data is processed in accordance with our Privacy Policy as posted on the Website and incorporated by reference. We process data for account management, KYC/AML, risk management, payments, marketing (where permitted), and service provision. Data may be transferred outside Canada (including to Curaçao and other jurisdictions) with appropriate safeguards. You have rights of access and correction under applicable law. For details on cookies, retention, and third-party processors, see the Privacy Policy linked from jackpoty-casino-ca.com.

Changes to Terms

OBSERVE: Updates must be communicated and acceptance managed.

EXPAND: Users should have a clear option to cease use if they disagree.

REFLECT: We may amend these Terms at any time. Material changes will be notified via in-site banner and/or email to registered Users, with the "Effective date" updated. Continued use after notice constitutes acceptance. If you do not agree to changes, you must discontinue use and may request Account closure and withdrawal of any withdrawable Real Money Balance (subject to verification, AML, and applicable deductions). Promotional terms may change for future offers only.

Termination & Suspension

OBSERVE: Grounds and procedures must protect both parties and comply with AML/CTF.

EXPAND: Treatment of balances, notice, and regulatory reporting should be addressed.

REFLECT: We may suspend or close your Account with notice where practicable, including for:

Legal/Compliance: AML/CTF concerns, age/identity mismatch, residence in a Prohibited Jurisdiction (including Ontario), regulatory requirements, or court/regulator orders.
Policy Breaches: Multiple accounts, abuse of bonuses, cheating, chargebacks, or security risks.
Inactivity: Prolonged inactivity may lead to suspension; we will attempt to notify you before closure.
Your Request: You may close your Account at any time via support or through self-exclusion tools.
Funds Handling: On closure, remaining Real Money Balance that is lawfully and verifiably yours will be returned to the original payment method where possible, subject to KYC/AML checks, processing fees, and deduction of chargebacks or amounts due. Bonuses and related winnings are canceled upon closure or exclusion unless required otherwise by law.

Governing Law & Jurisdiction

OBSERVE: Cross-border operations require clarity on applicable law and dispute forums.

EXPAND: Canadian consumer protections may impose non-waivable rights; regulator pathways should be noted.

REFLECT: These Terms and your use of jackpoty-casino-ca.com are governed by the laws of Curaçao. The courts of Curaçao shall have exclusive jurisdiction over disputes, subject to any mandatory consumer protection rights that allow you to bring claims in your province or territory. Before litigation, you agree to: (1) submit a complaint to our support team; and (2) allow us reasonable time to investigate and respond. Where applicable, you may also raise unresolved complaints with the Curaçao Gaming Control Board (GCB). Nothing limits your right to seek non-waivable remedies under Canadian law.

Contact Information

OBSERVE: Users need clear channels for support and legal notices.

EXPAND: Provide available web contact and registered address; avoid unverified contact details.

REFLECT: Contact the Operator using the details below:

Website: https://jackpoty-casino-ca.com
Customer Support: Please use the help/contact links available within your Account after login on jackpoty-casino-ca.com. Email and telephone hotlines are not currently specified.
Legal Notices and Mailing Address: Dama N.V., Scharlooweg 39, Willemstad, Curaçao (Registration No. 152125). Include your Account ID and a description of your query or complaint.

Regulatory and Availability Notice (CA)

Licensing: The services are provided by Dama N.V., licensed in Curaçao under OGL/2023/174/0082 (Curaçao Gaming Control Board). This is not a Canadian provincial license.
Eligibility: The Website is not offered to residents or persons located in Ontario and any other Prohibited Jurisdiction. You must ensure your use is lawful where you reside and access the service.
Precedence: Where these Terms conflict with mandatory local law that applies to you as a consumer in Canada, such mandatory provisions prevail to the extent of the conflict.